Filters and breakdowns
Narrow your report and split results into meaningful segments.
Filters and breakdowns help you answer questions like “Cases opened by case type” or “Cases closed by assignee”.
Filters
Filters restrict which cases are included. Common filter types include:
- Case type
- Case status
- Case flag
- User — Assigned to
- User — Created by
- Currency / Number field
- Dropdown field
Breakdowns
Breakdowns split the metric into groups. The available breakdown types mirror the filter types above (for example: breakdown by case type, status, flag, or assignee).
Operators
Some filters support operators like:
- Equals / Not equals
- Greater than / Less than (for numeric fields)