What is the case portal?
The case portal is the secure, log-in only space where authorised Public users/customers can interact with their case and see only information that's relevant to them.
The case portal is separate to the case file
Public users can only see messages and files that have purposely been shared with them - see more in Case portal
It provides a simple way to exchange information, ask questions, upload documents, keep everyone updated, 24/7.
Everything that Public users share is captured directly in the case file. It keeps communication clear and compliant by centralising messages, files, and updates in one place. Every exchange is notified and recorded on the official case history.