Portal troubleshooting
Fix common portal sign-in issues.
“Invalid access code”
Check:
- The code is in the format
XXX-XXX(letters/numbers, with a hyphen) - You’re using the latest code provided by your service provider
If it still fails, contact the organisation handling your case.
“Invalid confirmation code”
Check:
- The code is 5 digits
- You’re using the latest code (codes expire shortly)
If needed, go back and re-enter your access code to request a new confirmation code.