Update a case status
Change the case status, including closing and reopening.
You can update a case’s status from the case sidebar.
Update the status
- Open the case
- In the sidebar, open Case status
- Select the new status
About status choices
Status options are configured per case type and may be constrained by a workflow:
- You’ll typically see the statuses you can transition to from the current status
- Some statuses are marked as initial or final by admins
Closing and reopening
Setting a case to a “final” status closes the case. Moving it from a “final” status back to a non-final status reopens it.