Downloading files

Files can be downloaded from a case either individually or in batches. When files are downloaded they will be saved to your device's default download folder.

Download a file

There are two ways to download a single file:

  1. Click the Actions menu ··· then click Download

    Case file actions
  2. Select the file you want to download by ticking the checkbox next to it, then click the Download button

    Case file download selection

Bulk download

You're able to bulk download as many files as you need to:

  1. To download selected files, tick the checkbox next to each file you want to download

  2. To download all files, you can tick the checkbox in the header which will select all files visible in the file list

  3. Once all the files you want to download are selected, click the Download button

Filtering by file type

When viewing the file list you can select the file type you want to browse or download by clicking on the dropdown box located in the top right of the file list card.