Change a case status

The Case status is found in the case sidebar on the right of the case screen.

Here a user can use the dropdown to change the current status. The dropdown will contain statuses that are either:

• A connected status based on the status workflow; or

• A status that's available as it's not explicitly part of the status workflow

• Read more about status workflows here

Initial and Final Statuses

All case types have two special statuses. One to represent the initial status a new case has, and one to represent the final status a closed/resolved case has. Both of these statuses are always available to select when changing case status.